Terms of Sale

1. General Provisions

These Terms of Sale ("Terms") govern the purchase and use of Bounce Checker software sold by NOVA IMPACT LTD. By purchasing our software, you agree to be bound by these Terms.

2. Product Description

Bounce Checker is a desktop email verification software application that allows you to validate email addresses locally on your computer.

2.1 Key Features

• Desktop application for Windows, macOS, and Linux
• One-time payment with lifetime license
• Unlimited email verification
• Local data processing (emails never leave your device)
• No monthly subscription fees
• Free lifetime software updates
• 99.99% accuracy for Gmail verification
• SMTP, MX record, and domain validation
• Bulk CSV processing
• Export results in multiple formats

2.2 System Requirements

• Operating System: Windows 10+, macOS 10.14+, or Linux (Ubuntu 18.04+)
• RAM: 2GB minimum (4GB recommended)
• Disk Space: 500MB free disk space
• Internet Connection: Required for email verification
• Network: Port 25 must be open for SMTP verification
• Processor: Any modern 64-bit processor

2.3 Important Notice About Digital Product Nature

Once you complete your purchase:

• You receive immediate access to download the software
• Your license key is activated instantly
• You gain lifetime access to the product
• The transaction cannot be reversed

This no-refund policy is necessary to prevent fraud, chargebacks, and abuse of our digital delivery system. By purchasing Bounce Checker, you acknowledge that you have:

• ✓ Read and understood all product features and limitations
• ✓ Verified your system meets the requirements
• ✓ Confirmed Port 25 accessibility on your network (if applicable)
• ✓ Asked all necessary questions before purchase
• ✓ Agreed that no refunds will be provided after purchase

Exception: The ONLY exception to this policy is if the software has a fundamental defect that prevents it from functioning as described AND our technical support team is unable to resolve the issue within 30 days. In such cases, we will evaluate refund requests on a case-by-case basis.

3. Pricing and Payment

3.1 Pricing

All prices are displayed in GBP (£), USD ($), or EUR (€) and include all applicable taxes where required by law. Prices are clearly shown on our website before purchase.

VAT/Tax: For UK customers, VAT at 20% is included in the displayed price. EU customers may be subject to local VAT based on their country. Non-EU customers pay the displayed price without additional tax.

3.1.1 No-Refund Policy Notice

3.2 Payment Methods

• Credit/Debit Cards: Visa, Mastercard, American Express
• PayPal: PayPal account or guest checkout
• Bank Transfer: Available for enterprise licenses (contact sales)

3.3 Payment Processing

Payments are processed securely by our payment service providers (Stripe and PayPal). We do not store your full credit card information on our servers.

Payment Security: All transactions are encrypted using SSL/TLS and comply with PCI-DSS standards.

3.4 Invoice

You will receive an invoice via email immediately after successful payment. The invoice includes:

• Order number and date
• Product details and license type
• Price breakdown including any applicable taxes
• Company information (NOVA IMPACT LTD)
• VAT number (if applicable)

4. License Types and Pricing

License Type	Users	Installations	Commercial Use	Support
Personal License	1 user	2 devices	❌ No	Email support
Business License	1 user	3 devices	✅ Yes	Priority support
Team License	Up to 5 users	15 devices	✅ Yes	Priority support
Enterprise License	Unlimited	Unlimited	✅ Yes	Dedicated support

License Selection: Ensure you select the appropriate license for your intended use. Personal licenses cannot be used for commercial purposes.

5. Digital Delivery

5.1 Delivery Method

Bounce Checker is a digital product delivered electronically via email:

• Download Link: Sent to your email within 5 minutes of successful payment
• License Key: Included in the confirmation email
• Installation Instructions: Step-by-step guide provided
• Customer Portal Access: Re-download anytime from your account

5.2 Delivery Time

Immediate delivery: You should receive your download link and license key within 5 minutes. If you don't receive it within 15 minutes:

1. Check your spam/junk folder
2. Verify the email address used during purchase
3. Contact support@bouncechecker.net with your order number

5.3 Failed Delivery

If email delivery fails due to incorrect email address or email server issues, contact us immediately. We will manually resend your license information after verifying your purchase.

6. No Refund Policy - Digital Product

6.1 All Sales Are Final

When you purchase Bounce Checker:

1. Immediate Access: You receive instant download access and license activation
2. Digital Nature: The product is delivered electronically with no possibility of return
3. Lifetime License: You gain permanent access to the software and future updates
4. Anti-Fraud Protection: This policy prevents abuse, chargebacks, and fraudulent purchases

6.2 Why We Don't Offer Refunds

Preventing Fraud & Abuse:

Digital products can be copied, shared, or reverse-engineered within seconds of download. Without a no-refund policy, we would be vulnerable to:

• Users downloading the software, using it, then requesting refunds
• Fraudulent purchases with stolen credit cards
• Chargeback abuse
• Software piracy and unauthorized distribution

Industry Standard:

No-refund policies are standard practice for instantly-delivered digital products, including software, licenses, and digital downloads.

6.3 Your Responsibility Before Purchase

6.4 Pre-Purchase Support

Questions you should ask BEFORE buying:

• Will this work with my specific email provider?
• Does my network allow Port 25 access?
• Is my operating system compatible?
• What are the exact limitations?
• How does the license work?
• Can I use this for my specific use case?

DO NOT purchase if you are uncertain. We are here to help you make an informed decision BEFORE you buy.

6.5 Technical Issues & Support

If you experience technical difficulties AFTER purchase:

We provide comprehensive technical support to help resolve any legitimate software issues:

• Email support: support@bouncechecker.net
• Response time: Within 24 hours
• Documentation: Extensive knowledge base
• Video tutorials: Step-by-step guides

NOT covered (these do NOT qualify for refund consideration):

• ❌ Port 25 restrictions by your ISP or network (this is clearly documented)
• ❌ Incompatibility due to not meeting system requirements
• ❌ Change of mind after purchase
• ❌ Not reading product documentation before purchase
• ❌ Finding an alternative product you prefer
• ❌ Financial circumstances changing
• ❌ Buyer's remorse
• ❌ Not needing the software anymore

6.6 Chargeback Warning

If you have a legitimate issue, contact support@bouncechecker.net FIRST. We are reasonable people and will work with you to resolve genuine problems.

Chargebacks should ONLY be filed if:

• You did not authorize the purchase (fraud)
• You were billed incorrectly
• We are unresponsive to your support requests

For all other issues, contact our support team to resolve the matter directly.

6.7 Legal Compliance

EU & UK Consumer Rights:

We acknowledge that under EU Consumer Rights Directive and UK Consumer Contracts Regulations 2013, consumers typically have a 14-day right of withdrawal for online purchases.

HOWEVER, these regulations include an exception for digital content that is delivered immediately with the consumer's express consent and acknowledgment that the right of withdrawal is lost upon delivery.

This acknowledgment is presented during checkout and must be accepted before completing your purchase.

6.8 Exceptional Circumstances

The ONLY situations where refunds MAY be considered:

1. Fundamental Software Defect:

• The software has a critical defect preventing all functionality
• Our technical team cannot resolve it within 30 days
• The defect is reproducible and verified by our team
• Must be reported within 7 days of purchase

2. Fraudulent Transaction:

• Unauthorized use of payment method
• Duplicate billing error on our side
• Clear billing error (charged wrong amount)

3. Significant Misrepresentation:

• Software features fundamentally different from description
• Must be documented and provable
• Not applicable to minor feature differences

Even in exceptional cases, partial refunds or credits may be offered instead of full refunds.

6.9 Your Acknowledgment

7. License Grant and Usage Rights

7.1 License Grant

Upon purchase, NOVA IMPACT LTD grants you a non-exclusive, non-transferable license to use Bounce Checker software according to the license type purchased.

7.2 Permitted Uses

• Install and use the software on the authorized number of devices
• Create backup copies for personal use
• Receive free lifetime software updates
• Use for commercial purposes (Business/Team/Enterprise licenses only)
• Process unlimited email addresses
• Use on multiple operating systems (within device limits)

7.3 Prohibited Uses

• Sharing: Share your license key with unauthorized users
• Reverse Engineering: Decompile, disassemble, or reverse engineer the software
• Resale: Resell, rent, lease, or sublicense the software
• Modification: Remove or modify copyright notices or branding
• Illegal Use: Use for illegal purposes, spam, or harassment
• Unauthorized Installations: Exceed authorized installation limits
• Commercial Use: Use Personal License for business purposes

7.4 License Violations

Violation of these terms may result in:

• Immediate license termination
• No refund of purchase price
• Legal action to recover damages
• Permanent ban from future purchases

8. Software Updates and Support

8.1 Lifetime Updates

Your license includes free lifetime updates:

• Feature Updates: Access to all new features and improvements
• Security Patches: Critical security updates
• Bug Fixes: Resolution of reported issues
• Compatibility Updates: Support for new operating system versions
• Performance Improvements: Speed and efficiency enhancements

Update Delivery: Automatic notifications when updates are available. Manual updates through the software or customer portal.

8.2 Technical Support

Support Channel	Response Time	Availability
Email Support	Within 24 hours	Monday-Friday (business days)
Documentation	Immediate	24/7 online access
Video Tutorials	Immediate	24/7 online access
FAQ & Knowledge Base	Immediate	24/7 online access

Priority Support: Business, Team, and Enterprise licenses receive priority email support with faster response times.

8.3 Support Limitations

Support does NOT include:

• Network configuration or Port 25 troubleshooting (contact your ISP/IT department)
• General email marketing advice
• Bulk list cleaning services (software only)
• Custom feature development
• Third-party integrations

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that Bounce Checker will perform substantially in accordance with the documentation for 90 days from the date of purchase. If the software fails to meet this warranty, we will use reasonable efforts to fix the issue or provide a refund.

9.2 Accuracy Disclaimer

9.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVA IMPACT LTD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation
• Accuracy or completeness of results
• Freedom from viruses or harmful components

10. Limitation of Liability

10.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVA IMPACT LTD'S TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SOFTWARE LICENSE.

10.2 Excluded Damages

IN NO EVENT SHALL NOVA IMPACT LTD BE LIABLE FOR:

• Loss of profits, revenue, or business opportunities
• Loss of data or email lists
• Indirect, incidental, or consequential damages
• Punitive or exemplary damages
• Damages caused by misuse or unauthorized modifications
• Third-party service failures or network issues
• Email delivery problems or reputation damage
• Regulatory fines or penalties

10.3 Exceptions

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be limited or excluded by UK law

11. Privacy and Data Protection

11.1 Your Email Lists

11.2 Personal Information

Your purchase information (name, email, billing details) is handled according to our Privacy Policy and UK GDPR regulations.

11.3 Data Security

We implement industry-standard security measures to protect your personal and payment data. For full details, see our Privacy Policy.

12. Acceptable Use Policy

12.1 Prohibited Activities

You agree NOT to use Bounce Checker for:

• Spam: Sending unsolicited bulk emails
• Illegal Activities: Any illegal purposes or activities
• Unauthorized Harvesting: Scraping email addresses without permission
• CAN-SPAM Violations: Violating anti-spam laws
• GDPR Violations: Processing data without legal basis
• Harassment: Targeting individuals with unwanted communications
• Malicious Use: Distributing malware or phishing emails

12.2 Legal Compliance

You are responsible for ensuring your use of Bounce Checker complies with:

• CAN-SPAM Act (USA)
• UK GDPR and Data Protection Act 2018 (UK)
• GDPR (EU)
• PECR (UK Privacy and Electronic Communications Regulations)
• CASL (Canada Anti-Spam Legislation)
• Any other applicable email marketing and privacy laws

12.3 Enforcement

Violation of this Acceptable Use Policy may result in immediate license termination without refund and potential legal action.

13. Intellectual Property

13.1 Ownership

Bounce Checker software, including all code, design, graphics, documentation, and trademarks, is the exclusive property of NOVA IMPACT LTD and is protected by UK and international copyright laws.

13.2 Trademarks

Bounce Checker name, logo, and related marks are trademarks of NOVA IMPACT LTD. You may not use these trademarks without written permission.

13.3 Your Data

You retain all ownership rights to your email lists and data processed through Bounce Checker.

14. Force Majeure

NOVA IMPACT LTD shall not be liable for any failure or delay in performance due to circumstances beyond reasonable control, including:

• Acts of God (natural disasters, pandemics)
• War, terrorism, riots, civil unrest
• Government actions or regulations
• Fire, floods, earthquakes
• Power outages or internet disruptions
• Strikes or labor disputes
• Cyber attacks or security breaches affecting third parties

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page with an updated "Last updated" date.

Notification: Significant changes will be communicated via email if you have an account.

Your Acceptance: Continued use of the software after changes constitutes acceptance of modified Terms. If you disagree with changes, you may request a refund within 14 days of the change notification.

16. Termination

16.1 Termination by You

You may stop using the software at any time. To terminate your license and delete your account, contact support@bouncechecker.net.

16.2 Termination by Us

We may terminate your license immediately if you:

• Violate these Terms of Sale
• Use the software for illegal purposes
• Exceed authorized installation limits
• Share your license key with unauthorized users
• Engage in fraudulent activity

16.3 Effect of Termination

Upon termination:

• Your license to use the software immediately ends
• You must cease all use and uninstall the software
• No refund will be provided for license violations
• Provisions regarding liability, warranties, and intellectual property survive

17. Governing Law and Jurisdiction

17.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

17.2 Jurisdiction

Any disputes arising from these Terms or your use of Bounce Checker shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17.3 Consumer Rights

If you are a consumer in the UK or EU, you benefit from mandatory consumer protection provisions in your country of residence. Nothing in these Terms affects those statutory rights.

18. Dispute Resolution

18.1 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us to resolve any issues informally:

• Email: legal@bouncechecker.net
• Response: We will respond within 5 business days
• Resolution: We aim to resolve disputes amicably within 30 days

18.2 EU Online Dispute Resolution

EU consumers can use the European Commission's Online Dispute Resolution platform:

ODR Platform: ec.europa.eu/consumers/odr

18.3 Arbitration

If informal resolution fails, disputes may be resolved through binding arbitration under the rules of the Chartered Institute of Arbitrators (England and Wales).

19. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and NOVA IMPACT LTD regarding the purchase and use of Bounce Checker software.

These Terms supersede all prior agreements, communications, or understandings, whether written or oral.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

21. Assignment

You may not assign or transfer your license or rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

22. Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

23. Contact Information

23.5 Payment Processor & Dispute Prevention

For Stripe & PayPal Compliance:

This product is categorized as "Digital Goods - Software" with instant delivery. Our no-refund policy complies with payment processor guidelines for digital products.

Dispute Prevention Measures:

1. Clear no-refund policy displayed before checkout
2. Mandatory acceptance checkbox during purchase
3. Email confirmation with policy reminder
4. Pre-purchase support available
5. Comprehensive product documentation
6. Technical support for legitimate issues

In Case of Disputes:

• We maintain detailed transaction records
• Screenshots of policy acceptance during checkout
• Email confirmation of policy acknowledgment
• Documentation of pre-purchase support availability
• Evidence of immediate digital delivery

Customer Responsibility:

By completing purchase, customer confirms they were informed of and accepted the no-refund policy BEFORE payment. This acknowledgment is legally binding.

Payment processors (Stripe, PayPal) are notified that:

• Product is digital with instant delivery
• No-refund policy is clearly disclosed
• Customer explicitly accepts policy before payment
• Support is available for technical issues
• Policy complies with digital goods standards

24. Additional Resources

• Product Documentation: Available in customer portal
• Video Tutorials: Step-by-step guides on our website
• FAQ: Frequently asked questions and answers
• Privacy Policy: View Privacy Policy
• Cookie Policy: View Cookie Policy
• Legal Notice: View Legal Notice